We are looking for a Head of Technical Support and Customer Service to join our passionate leadership team. The ideal candidate will share our core value of creating an amazing customer experience within IMS and be committed to leading the business in improving this customer experience at all times. The title (albeit long winded!) defines the role appropriately. A level of technical expertise is important to lead the technical team in creating and supporting reliable networks and solutions. This technical expertise needs to be coupled with a people focused approach internally and externally to deliver an exceptional customer experience. If you are aligned in this thinking and believe you meet the criteria below, we would love to hear from you.
Roles and responsibilities include:
Skills and experience required:
You will enjoy:
The successful candidate will enjoy a culture of transparency and inclusion along with a competitive salary and benefits package including flexible work conditions. You will be joining a young, dynamic management and wider team where your ideas will be heard with regular opportunities provided to contribute to the general direction and overall strategy of the business.
IMS is a growing ICT organization providing technology (hardware, software and services) as a service in Ireland, the UK and across the EU. The technology we provide includes Broadband, Wi-Fi, IPTV, Casting, IP Telephone, AV, Video Conferencing and Consultancy. The industries we service include Hospitality, Education, Health, and Telecoms. Our primary objective is to make our customers lives easier through the technology solutions, service, and support that we provide.
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